Imagine how productive you would be if when you arrived at work every morning, someone had created a prioritized "to do" list, with all the supporting documentation you needed to complete each task. Consider how much time is wasted gathering information when the supporting documentation is not at your finger tips.
In the modern world of work, many task follow a specific set of steps in order to get the job done. These steps are commonly known as workflows.
A workflow consists of a proven and repeatable pattern of activity,
usually triggered by an event, that is part of a daily workload.
For example: An event might be the receipt of a vendor's invoice in the Accounts Payable Department. Before the invoice can be paid, a sequence of steps must be followed in order to justify the payment. By not following these mandated steps, errors and overpayments could occur. These steps might include: matching the invoice to a quote or purchase order, based on the amount of the invoice, additional approval by a Sr. manager, or matching a delivery reciept with the invoice, etc.. Only when all the steps are completed could an actual check or payment be made.
In manufacturing, a design idea or drawing might have to pass through numerous hands or departments for approval, before the final product could be created.
Workflows can be simple and straight forward, or have complex criteria where the decision for the next step might be based on variables that may, or may not, be anticipated. In many cases workflows automate the process of paper pushing through an organization.
When electronic workflows are incorporated for specific tasks they improve productivity due to the systematic organization of resources into processes. Individual steps are tracked until completion of the task. Uncompleted tasks are scheduled for followup eliminating delays caused by items "falling through the cracks".
At Hitec, we can design and implement both simple and complex workflows. Many will incorporate the information already captured and stored in our various systems. We also have the ability to gather needed information from various information systems that are internal and external to an organization.